1. Parcel checkout and freight quotes
Only eligible parcel products can use ordinary online Checkout. Freight and quote-required products need a quote and manual confirmation. Contact support@cucsupply.com with the items and delivery address for assistance. A quote request is not a confirmed online order.
2. Charges and timing
Parcel shipping charges are the amounts shown at Checkout before payment. Freight charges and arrangements require a separate quote. We do not currently offer automatic carrier or LTL quotes, local delivery, or pickup through the website. No fixed shipping charge, free-shipping threshold, or guaranteed delivery time applies unless expressly confirmed for your order.
3. Delays and unavailable items
We must have a reasonable basis for any promised shipment time. If no shipment time is stated, applicable federal rules generally require us to be able to ship within 30 days after receiving a properly completed order. If we cannot ship within the applicable time, we will provide the legally required delay notice and offer a choice to accept the delay or cancel for a prompt refund. We will not substitute a materially different item without your agreement.
4. Delivery problems
Review the delivery address before submitting an order. If a delivery has a problem, a package arrives damaged, or an item is missing, contact support@cucsupply.com with the order number and relevant photos. We will investigate with the carrier and explain available replacement or refund options under applicable law.
5. Product restrictions
Some HVAC products may require special handling or be unavailable for certain destinations. Any restriction that applies to an item should be disclosed before the order is accepted. We may contact you if a carrier or regulatory restriction prevents fulfillment.