1. Joining and eligibility
A CUC Supply customer account automatically participates in the free CUC Rewards program. One account is intended for one customer. There is no separate membership fee. Current level thresholds and earning rates are displayed on the Membership page and in your account.
2. Earning Rewards and levels
Eligible orders earn pending Rewards when recorded as delivered, using the confirmed membership rate captured before payment. Purchases count toward membership after 30 days without unresolved returns, refunds or disputes, and stop counting 395 days after payment. Membership levels can rise or fall. Rewards and qualifying spend use the eligible merchandise subtotal, excluding taxes, shipping, discounts, and amounts paid with any Rewards balance. Amounts paid with Rewards, including membership and referral Rewards, do not earn additional membership or referral Rewards. The earning rate is the rate for your level before that order is recorded as delivered; a level earned by the order applies to later qualifying orders. Repeated payment or order notifications do not award Rewards twice.
Rewards from a delivered order may initially be pending. Your account shows the pending amount and the date it is scheduled to become available. Refunds, cancellations, and corrections may affect qualifying spend and Rewards as described below.
3. Using Rewards
Available CUC Rewards can pay for up to 50% of the merchandise subtotal. Taxes, shipping, and the remaining amount are paid by card. Pending Rewards cannot be used. Selected Rewards are reserved while a card payment is open, deducted after payment succeeds, and released after cancellation is confirmed. Rewards are promotional account value, not a bank deposit, and cannot be sold or transferred to another account.
4. Cancellations, returns, and corrections
Cancellation and refund adjustments to Rewards and qualifying spend depend on the order outcome. Partial refunds require review; Rewards are not automatically reduced in proportion to the refund. Full refunds or cancellations may reverse earned Rewards and qualifying spend. Amounts originally paid by card return to that card; Rewards used on returned merchandise return to the Rewards balance. Partial returns use the original item allocation. If reversed earned Rewards have already been spent, the unpaid adjustment is covered by future Rewards; it is not charged automatically to your card. We may correct an erroneous balance or transaction; your account history should show those changes.
5. Program changes
We may change future earning rates, level thresholds, eligible products, or redemption rules. Updated rules will be posted before they apply to new purchases. We will not retroactively reduce Rewards already earned solely because a future rate changes, except for refunds, cancellations, errors, misuse, or as required by law. Applicable law controls any mandatory treatment of unused balances.